Terms of Service

1. Acceptance of Terms

By accessing and using the Gold Scoop Ghee website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Products and Services

Product Information

• We strive to provide accurate product descriptions, images, and pricing
• All products are subject to availability
• We reserve the right to limit quantities or discontinue products
• Prices are subject to change without notice

Product Quality

• All our ghee products are made using traditional Bilona method
• Products are 100% pure and natural
• We maintain strict quality control standards

3. Orders and Payment

Placing Orders

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order
• Order confirmation will be sent via email

Payment

• We accept payments through Razorpay (UPI, Cards, Wallets, Net Banking)
• All payments are processed securely
• Prices are in Indian Rupees (INR)
• Payment must be received before order processing
• If there are any issues with the payment verification or processing, we reserve the right to cancel the order.

4. Shipping and Delivery

• Free Delivery: On orders
• Delivery Charges: ₹0 for all orders
• Delivery Time: 3-7 business days
• Tracking: Tracking information will be provided via email
• We are not responsible for delays caused by courier services or unforeseen circumstances

5. Returns and Refunds

Return Policy

• Products cannot be returned
• Damaged or defective products will be replaced or refunded
• Return shipping costs may apply

Refund Process

• Refunds will be processed within 7-10 business days
• Refunds will be credited to the original payment method
• Shipping charges are non-refundable (except for defective products)

6. User Responsibilities

You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account
• Use our services only for lawful purposes
• Not engage in any fraudulent activities

7. Intellectual Property

• All content on this website is owned by Gold Scoop Ghee
• You may not reproduce, distribute, or modify any content without permission
• Our logo, brand name, and trademarks are protected

8. Limitation of Liability

Gold Scoop Ghee shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits or revenue
• Delays or failures in delivery beyond our control
• Damages arising from misuse of products

9. Privacy

Your use of our services is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

10. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Rajasthan, India.

12. Contact Information

For any questions, concerns, or inquiries regarding these Terms of Service, please contact us: